Merch FAQ
Got questions about shipping, or wondering about how we handle returns and refunds?
What if I need to return or exchange my item, or want a refund?
We do not accept returns or offer refunds on personalized or custom items, or on items purchased through our third-party vendor, FourthWall (ie: anything that is not in the "Witch Made" section).
Returns are accepted if the item is returned to us in “New” condition, has not been worn, was not custom or personalized, and is intact. If your item arrives damaged, please retain the packaging as USPS will request it for insurance. Your refund will be issued after we receive the item back. Depending on the return situation, you may be charged a 5% restocking fee, plus the cost of shipping.
Exchanges are accepted if the item is returned to us in “New” condition, has not been worn, is not a custom/personalized item, and is intact.
You have two options for both cases.
Option 1: We send a shipping label via email to return the item. You will need to give us the dimensions and weight of the box or package before we send you the shipping label. You will need to go into the post office and get a receipt; you cannot drop it off without a receipt. If you decide to drop it off without getting a receipt and the item is lost in transit, we will not issue a refund or replacement unless insurance covers the loss. We will hold the refund until after the insurance claim processes.
Option 2: You take the item to the post office and purchase shipping there. We will only pay up to the cost of a small flat-rate Priority box, unless the item will not ship in that box. If you choose to return it using another shipping company (FedEx, UPS, etc) or to use a larger/more expensive method, we will only pay up to the cost of the small flat-rate Priority box.
To save trees and reduce production costs for me (which keeps prices as low as possible for you), we do not include a printed receipt with your purchase unless specifically asked. You can track your package and find your order information in the receipt sent to your email.
We do not offer refunds or replacements for items lost in the mail, or if something is stolen from your mailbox or porch. It is the buyer’s responsibility to have a safe place to receive packages. A tracking number will be issued to you along with shipping confirmation so you can keep track of when your package will arrive.